Important infomation
We cannot accept any responsibility for any damage, loss, or injury caused by incorrect fitting or use of the Parsons Rump - always follow the fitting instructions provided with your Parsons Rump. These can also be found on the Fitting page of this website.
This is a high visability product, designed to improve your horses visability.
ALWAYS, ALWAYS ATTACH THE VELCO TO THE RUMP -that is your break point if the Rump gets caught on something. Photo above is exactly why the Velcro breaks away.
Rump Tail Lights
These contain a CR2032 Battery and must be kept out of the reach of children and animals.
Terms and conditions
Returning and exchanging unwanted items
The Consumer Contracts Regulations give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days. This applies to all our products except any items that have been personalised or modified to your specification or to any items purchased under our business-to-business trade terms.
Goods cannot be returned to us after 14 calendar days from receipt.
If you wish to return any items to us, please contact our sales team by email, phone or letter within 14 calendar days of the goods being delivered to you and you will be provided with specific returns advice and instructions.
If it is necessary to return the item/s to us, please pack the items carefully and securely in the original packaging, where possible, and return to us, so that we receive it within 14 days after the day of receipt. You will remain responsible for the goods until they are received by us in a saleable condition. We decline to accept any returned products that have been modified, used or damaged in any way.
The cost of returning unwanted items is the customer’s responsibility and we would strongly urge that you use a recorded/tracked delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements.
Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item/s.
Please note these details do not apply to bespoke made items or business to business.
Faulty items
If you believe your item/s to be faulty, please contact us so we can investigate further. Items will only be deemed faulty if it is a result of manufacture and not through normal wear and tear, accidental damage or misuse.
We reserve the right to offer only a partial refund, or no refund, if the goods you are returning have been damaged, devalued or used otherwise in accordance to what would be deemed reasonable, normal use.
Delivery charges for returns and exchanges
Where orders incur a delivery charge, we will only refund you the cost of a standard delivery service for that item. We cannot refund any additional charges that you opt to pay to get a premium delivery service at the point of ordering e.g.